Notifying Subscribers of Minim App 2.0

On March 2, 2020, your subscribers will be transferred to a new Minim mobile app experience. We suggest you communicate with your subscriber base the week prior (week of February 24, 2020) to inform them that this upgrade is coming. Here are two example emails that you can copy/paste or adapt with your own messaging.

If your subscribers are migrating from the classic Minim app to Minim App 2.0:

We have some exciting news to share! Next week on March 2, 2020, our partner Minim will be releasing a new mobile app experience. This upgrade will equip the existing Minim mobile app with more home network management and security features, as well as make the app more enjoyable and easy for you to use.

While you will see the upgraded Minim app experience on March 2, you will have the ability to switch back to the classic Minim app experience for a period of time. 

  • Under Settings in the Minim app, simply tap the “Switch to App 1.0” button. Doing so will revert you back to the classic Minim app.
  • This mobile app switcher toggle will be available until May 1, 2020. After that time, you will only be able to use the upgraded App 2.0 experience.

Important note: your existing network and router settings configurations (e.g., Parental Controls, SSID/password) will not be affected— You will just see that the design for these features has been upgraded!

We hope you enjoy this new app experience! Should you need any assistance, please visit the Support tab in the upgraded App 2.0 where our support details are listed.

If your subscribers are migrating from the Aerez app to Minim App 2.0:

We have some exciting news to share! Next week on March 2, 2020, our partner Minim will be releasing a new mobile app experience. This upgrade will equip the existing Minim mobile app with more home network management and security features, as well as make the app more enjoyable and easy for you to use.

To experience this upgrade, head over to the Google Play Store or Apple App Store to download the Minim app. You’ll be asked to create an account, after which you can set up any of the parental controls and network configurations you previously had on the Aerez app, and more!

We hope you enjoy this new app experience! Should you need any assistance switching over, please contact us at [insert you support email] or [insert your support phone number].

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