What is Aerez?

Aerez is a managed-router system that will help you reduce support costs and increase your customer satisfaction. Aerez provides a dashboard that allows you and your subscribers to peer into your customerstheir home network and make adjustments. Aerez is currently in the process of being integrated with Minim to increase functionality and usability.

How do I set up mesh or extender units?

Please check out these useful articles to get a complete run-through of setting up wired and wireless extenders:

Extender Overview

Wired Extenders

Wireless (Mesh) Extenders

Quick Start Guide

When setting up mesh, which devices must we remove the default configuration from?

Each extender needs the default configuration removed to operate properly..

Why is WinBox is unable to connect or log into a MikroTik router that I am trying to get into?

Try turning off wireless and all other network cards before trying to connect.

What is the Mikrotik default DHCP pool range?

The default pool range for the local network of 192.168.88.0/24 is .10-.254

How do I check for network interference around the router?

This feature will be available in the Minim Care Portal.

Will a subscriber maxing out their download speed affect their upload speed?

No, download and upload speed do not affect each other.

How quickly do changes in the admin dashboard update in the database?

Changes updates instantly, as the command is executed in real time. A delay may occur if the router is offline.

Can I change the LAN IP address on routers?

This is a manual process through Command Line Interface (CLI), our engineers can take care of for you. If you are interested in this feature being added in the future, please let us know.

How do I update the email address that issues password resets?

This change can be made in the “Company Profile” tab in the Admin Dashboard

I have one or multiple devices that are paused and will not unpause

Contact us through the “Help” tab of the admin dashboard and we can manually unpause the devices for you, please include the license number(s) that the device(s) are on.

I have one or multiple devices that are filtered and the filter cannot be removed.

Contact us through the “Help” tab of the admin dashboard and we can manually remove the filter from the devices for you, please include the license number(s) that the device(s) are on.

Can I disable the Parent Filter on the Guest Network?

The Guest Network is automatically filtered to keep your network safe and this filter cannot be removed.

When I navigate to the "Licenses" tab, a blank page is pulled up that says "regular listing".

Please let us know when you experience this issue, it may mean that the server has run out of disk space a resource issue, we’ve updated the message to better reflect the actual issue, but if you see this message let us know, will fix this for you.

How can subscribers customize or personalize the Parental Control filter by blocking or allowing specific websites?

This is not currently a feature. If you are interested in this feature being developed, please let us know.

How do we change the Default Password to something different?

This is not currently a feature. If you are interested in this feature being developed, please let us know.

Why are my speed tests not working? They return 0kb in either download or upload.

Your speedtest issues may be related to your firmware. If your router has firmware older than 6.43, you will not be able to run a speedtest and will need to update the firmware on your router.

How do I update the firmware of a router?

Navigate to the license of the router you wish to update. The router must be online to update firmware. Click on the yellow "Update Firmware" button. The router will reset so check the "Network Activity" to make sure there is no activity on the network.

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